** COVID 19 Update **
We are pleased to see and hear that Lordswood Leisure Centre will be able to open again on Saturday 25th July 2020.
Our changes are only temporary and we will advise you if anything changes but please do follow our current guidance to keep everyone safe.
We will update our website and social media pages if anything changes and share it with you.
We’re looking forward to opening and seeing you again soon!
The Lordswood Leisure Centre Management Team
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Acorns Health and Fitness – Gym Memberships
During our closure, all gym memberships will be frozen.
If you pay your membership via direct debit then your usual monthly payment will not be collected on the 1st April 2020, no further monthly payments will be taken until we re-open.
Direct debits payments will restart on the 1st of the month following the month we re-open. This date will officially be Monday 3rd August 2020.
Annual payments and non-contractual memberships will have their memberships extended for the period matching the duration of our closure. For example, If we are closed for 3 months, then your membership will be extended by 3 months with no extra charges.
Pay as you go memberships will restart on the 1st of the month after we re-open. For example, if we re-open on a date that is mid-month then the rest of that month will not be chargeable to you. We kindly ask you to renew on the 1st of the next month or on your next visit to the centre.
If you have any queries you can contact our team at email@example.com
Video Update #1 – We’re re-opening
Video Update #2 – A few changes
Gym Booking & Policies / Procedures
Use of the gym and workout classes will be via pre-booked slots only. You can pre-book your session via the booking system online, via e-mail to firstname.lastname@example.org or call us to book a time slot (our phone lines re-open as normal on Saturday 25th July 2020).
Unfortunately, due to new government guidelines our health suite will have to remain closed until further notice.
Gym slots will initially be available to book 7 days in advance for members and 5 days for non-members. Gym members can book one session a day. The session times are up to a maximum of 1 hour per member per day (was 45 minutes, the change comes into effect from Monday 10th August). You MUST arrived at the time your session begins, you can turn up slightly early and queue but we discourage this.
Due to social distancing class numbers will be reduced and we will make use of the sports hall to allow members more space to enjoy our classes.
Sessions may be cancelled within 24 hours of your session time. Failure to cancel your session will incur a ‘did not attend’ record. Any member not showing for 4 sessions in a single month period will have their booking rights withdrawn for a period of one week.
- You must stay at home if you have any COVID-19 symptoms, no matter how mild. This includes muscle ache, headache, loss of smell/taste, sore throat
- Please pre-book your sessions online, via e-mail or via the phone before visiting the centre.
- A temperature check will take place at reception before entering the gym. Customers with a temperature over 38 will be refused entry.
- Hand sanitiser will be available on entry and exit from the facility and must be used by all members.
- Please come gym ready as the changing areas / lockers will be closed. We will provide a basket for all your personal belongings and safeguard them for you in a secure area.
- Please do NOT congregate pre/post workout or turn up early for your session
- You are allowed to bring a ‘sweat’ towel to train – strictly for personal use only.
Please do not wipe down the equipment with your towel, use the sanitising wipes/spray provided.
- Phones and MP3 player/small media devices will be allowed in the gym.
- Water fountains will be out of use, so please always take your own water bottle and keep it with you.
- Please clean each machine and equipment with the sanitiser and blue roll provided before use and again after use.
- Shared items such as mats will not be available. You will need to bring your own.
- You may leave your gym session at any time within your time slot and you must vacate immediately when your gym session or class has finished.
- No “spotting” in the weight room is permitted
- Any weights used in the session must be left in the designated area to be thoroughly cleaned by our staff.
- No access to changing facilities and showers is permitted at this time
- Wash/sanitise your hands immediately after your workout
- We ask that you please wash your workout kit after each visit
- Toilets will be available. Please minimise the amount of time spent in them.
- You should leave the facility promptly after your session, using the hand sanitiser provided on the way out.
- If you require first aid, please notify the centre staff
Personal Training, Fitness Programmes and New member welcomed
In accordance with national governing body guidance, PT can be resumed with social distancing observed.
New Gym inductions and programmes will resume after we have reviewed our new procedures, we expect this to be on the 1st August 2020.
Please note by booking your session you are agreeing to comply with the Member Code of Conduct for the safety of all our customers and staff.
Right of admission may be withdrawn if a member knowingly disregards this guidance, our Member Code of Conduct and puts others at risk.
Booking A Fitness Class or Gym Session Online
In order to book a fitness class or gym session online you will need to have registered an online account with our new temporary booking system. It is not the same booking system that you have used before so any links to existing booking system will not work.
In order to register for an account you will need to have your surname, your e-mail address you have registered with us and also your membership number.
If you do not know your membership number or the e-mail address you have with us, or you wish to update your e-mail address please e-mail email@example.com or call us from Saturday 25th July 2020.
You can book a fitness class or gym session by clicking the ‘book a fitness class/gym session’ button at the top of our website or by the button below on this page.
When visiting the online booking site, please select ‘register’ at the top right of the website and click ‘existing member’ then ‘continue’ on the next page.
Please enter your membership number, your last name and your e-mail address and then click register.
After you have clicked register, if your details are correct you will receive an activation link via e-mail, please click this link and complete the information requested on screen and set a password (we have noticed that special characters such as symbols have been known to cause password issues, please just use numbers and letters where possible).
Once this has been complete you should see a success message, once this message appears you can now click the login button and log into the website.
If you have already registered you can skip the steps above and simply click ‘login’ on the top right of the website and book a class as instructed below.
When logged in you can click ‘booking’ then ‘class booking timetable’. On this next page we recommend not changing any options and just pressing submit.
On the next page, you will see the days of that week and the sessions that are available for you to book. Simply select the date and then session / class you wish to book and press the blue book button and follow the instructions and checkout process to complete your booking.
We are also pleased to announce that we will be able to offer inductions from Saturday 1st August 2020.
Please get in touch with our team on (01634 682862) to arrange a suitable time and date for your induction.
We are pleased to welcome back junior gym sessions to Acorns Health & Fitness.
Junior gym will now be 4.30pm – 5.30pm weekdays and 3.30pm – 4.30pm on weekends.
Common COVID-10 misconceptions and the answers to the myths
Acorns Health & Fitness has been electrostatically cleaned using a new innovative technology applying high-level disinfection that contains a nanotech solution to keep surfaces protected and clean
Our staff members will follow an enhanced and more frequent cleaning programme between each gym and fitness session to maintain our high standards for member’s safety
Children’s Birthday Parties
If you have booked and made a payment for a Children’s birthday party then the payment(s) will be returned to you.
A member of our Children’s birthday party team will be in contact to organise this.
If you have any queries you can contact our party manager (Lesley) via email at firstname.lastname@example.org
Functions & Events
If you have an event at Lordswood Leisure Centre during our closure then our team will get in touch with you to discuss postponing your event to a later date where possible.
Our team are currently postponing events 2 months ahead but we will review the situation on a weekly basis.
In the event that we cannot transfer your date we will offer you a refund.
Our function team will be in touch with you if your function or event falls within this period.
You can get in touch with our functions team via email at email@example.com if you have any queries.
Unfortunately both the March, May and summer holiday funtime has been cancelled.
We are offering all customers the option to transfer their funtime bookings to the October holiday funtime. Any that do not wish to transfer can opt for a refund of any payments made.
You can get in touch with our funtime team via e-mail at firstname.lastname@example.org if you have any queries.
Sunshowers / Tanning
We are operating a temporary booking system. Only one sun shower will be in operation and the time between bookings are being staggered to allow for additional cleaning.
Customers will be asked to sanitise their hands and have their temperature taken before admission. We have increased the amount of hand sanitiser stations throughout the Centre.
A new one-way system will be implemented with directional signs placed around to guide customers. All customers must be mindful of social distancing measures when using the centre.
Please clean the sun shower before and after use.
Our procedure will be continuously reviewed and updated in accordance with government guidance.
Customers must call to book their session, no walk in sessions are available. You must pre-book with us to ensure you can use the sunshower.